Eligibility for Refunds:
- Refunds are applicable only for services that have not been commenced or for which work has not been initiated.
- Once a project has begun or any service has been rendered, clients may be eligible for a partial refund, contingent on the progress of the project and the discretion of Emilda Solutions.
Process for Requesting a Refund:
- To request a refund, clients must contact Emilda Solutions via email or phone,providing a detailed reason for the request.
- Requests must be made within 14 days of the service purchase date.
- Emilda Solutions will evaluate the request, considering factors such as project progress, services delivered, and reasons for dissatisfaction.
Refund Decision:
- After reviewing the refund request, Emilda Solutions will make a decision at its discretion. This decision will be communicated to the client, along with any conditions or next steps.
Refund Timing:
- In cases where a refund is granted, Emilda Solutions commits to refunding the entire amount within 7 to 14 business days via the original payment method.
Refund Approval:
- Approved refunds will be processed within 30 days of the approval date. The refund will be made using the original payment method.
Contact Information:
For any questions or to request a refund, please contact our customer support team at the provided contact details on our website
This policy is subject to change at the discretion of Emilda Solutions.
