Refund Policy

At Emilda Solutions, we are committed to ensuring the satisfaction of our clients. Our refundpolicy is designed to offer peace of mind and demonstrate our confidence in the quality ofour services.

Eligibility for Refunds:

  • Refunds are applicable only for services that have not been commenced or for which work has not been initiated.
  • Once a project has begun or any service has been rendered, clients may be eligible for a partial refund, contingent on the progress of the project and the discretion of Emilda Solutions.

Process for Requesting a Refund:

  1. To request a refund, clients must contact Emilda Solutions via email or phone,providing a detailed reason for the request.
  2. Requests must be made within 14 days of the service purchase date.
  3. Emilda Solutions will evaluate the request, considering factors such as project progress, services delivered, and reasons for dissatisfaction.

Refund Decision:

  • After reviewing the refund request, Emilda Solutions will make a decision at its discretion. This decision will be communicated to the client, along with any conditions or next steps.

Refund Timing:

  • In cases where a refund is granted, Emilda Solutions commits to refunding the entire amount within 7 to 14 business days via the original payment method.

Refund Approval:

  • Approved refunds will be processed within 30 days of the approval date. The refund will be made using the original payment method.

Contact Information:

For any questions or to request a refund, please contact our customer support team at the provided contact details on our website

This policy is subject to change at the discretion of Emilda Solutions.